Terms of Service

1. Agreement to Terms

By accessing and using the website at longislandshade.com (the "Site"), or by requesting services from Long Island Shade Co. LLC("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site or engage our services.

2. Services

Long Island Shade Co. LLCprovides awning, pergola, patio cover, gazebo, and related outdoor shade installation and repair services in Nassau and Suffolk Counties, New York. Detailed service terms, pricing, payment schedules, and warranties are set forth in the written contract or proposal issued for each individual project ("Project Agreement"). In the event of a conflict between these Terms and a Project Agreement, the Project Agreement controls.

3. Estimates and Quotes

• All estimates and quotes provided by the Company are free of charge and carry no obligation.
• Written quotes are valid for 30 days from the date of issue unless otherwise stated.
• Final pricing is confirmed in the signed Project Agreement. Verbal quotes are estimates only.
• Permit fees, material price increases, and unforeseen site conditions discovered during installation may result in a change order with your written approval before work proceeds.

4. Payment Terms

• Our standard payment schedule is 50% at contract signing and 50% at project completion.
• For smaller repairs and single-unit installations, payment in full may be required at time of service.
• We accept cash, check, credit card, and financing through approved partners.
• Returned checks are subject to a $50 returned-check fee.
• Balances unpaid beyond 30 days of project completion are subject to interest at the maximum rate permitted by New York law.

5. Warranties

Labor Warranty

The Company warrants all installation workmanship for a period of 2 years from the date of project completion. If any defect in workmanship arises during this period, we will correct it at no charge to you. This warranty does not cover damage caused by severe weather events (winds exceeding 50 mph, named storms, nor'easters), improper use, failure to retract retractable awnings before storms, or modifications made by parties other than the Company.

Manufacturer Warranties

Products are covered by the applicable manufacturer's warranty. We will assist you in pursuing warranty claims with the manufacturer as a service to our customers. Manufacturer warranties vary by brand and product; details are provided in the Project Agreement.

Warranty Exclusions

Warranties do not cover: (a) normal wear and tear; (b) damage from misuse, neglect, or failure to follow care instructions; (c) acts of God or force majeure events; (d) damage caused by third parties.

6. Permits

For projects requiring building permits (pergolas, patio covers, gazebos, and certain fixed awnings), the Company will prepare and submit permit applications on your behalf. You authorize the Company to act as your representative in this process. Permit fees are set by the applicable municipality and are not included in the Company's pricing; they are passed through to you at cost. The Company is not responsible for permit delays caused by municipal processing times.

7. Site Access and Conditions

You agree to provide reasonable access to the installation site on agreed-upon scheduled dates. If site conditions differ materially from what was described at the time of estimate (e.g., obstructions, structural deficiencies, utility conflicts), the Company reserves the right to issue a change order or, in extreme cases, decline the work with a full refund of any deposit paid.

8. Cancellation and Rescheduling

• You may cancel a project with full refund of deposit if cancellation is received in writing more than 5 business days before the scheduled installation date.
• Cancellations within 5 business days of the scheduled date may result in forfeiture of the deposit to cover materials ordered and labor scheduled.
• Weather cancellations are rescheduled at no charge to the next available date.
• Custom-ordered materials that cannot be returned to the manufacturer are non-refundable once ordered.

9. Limitation of Liability

To the maximum extent permitted by applicable New York law, the Company's total liability for any claim arising from these Terms or the provision of services shall not exceed the amount paid by you for the specific services giving rise to the claim. The Company shall not be liable for indirect, incidental, consequential, or punitive damages.

10. Dispute Resolution

These Terms are governed by the laws of the State of New York. Any disputes arising under these Terms or from services provided shall be subject to the exclusive jurisdiction of the courts of Nassau County or Suffolk County, New York. Before commencing any legal proceeding, the parties agree to attempt resolution in good faith through direct negotiation for at least 30 days.

11. Website Use

The content on this Site — including text, images, logos, and other materials — is owned by or licensed to the Company and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent. The Site is provided "as is" without warranty of any kind.

12. Changes to Terms

We may update these Terms periodically. Material changes will be posted to this page with an updated effective date. Your continued use of the Site after changes constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, please contact us: