Privacy Policy

1. Who We Are

Long Island Shade Co. LLC ("Company," "we," "us," or "our") operates the website at longislandshade.com and provides awning, pergola, patio cover, and related outdoor shade installation services in Nassau and Suffolk Counties, New York. Our mailing address is 87 Merrick Rd, Copiague, NY 11726.

2. Information We Collect

Information You Provide Directly

• Contact form submissions — name, phone number, email address, home address or zip code, and the message you send us.
• Phone calls — when you call us, we may log your name and phone number for follow-up purposes.
• Estimate requests — project details such as the type of service you are inquiring about, your address, and scheduling preferences.

Information Collected Automatically

• Log data — IP address, browser type, pages visited, time and date of visit, and referring URL.
• Cookies and similar technologies — small text files placed on your device that help us understand site usage and improve performance. You can disable cookies in your browser settings, though some features may not function properly.
• Analytics — we use third-party analytics services (such as Google Analytics) that may collect aggregated, anonymized data about how visitors use our site.

3. How We Use Your Information

• Respond to your inquiries, estimate requests, and service calls.
• Schedule and coordinate installations or repair appointments.
• Send follow-up communications about your project or our services.
• Improve our website and understand how visitors use it.
• Comply with legal obligations and protect our rights.

We do not sell your personal information. We do not use your information for automated decision-making that produces legal or similarly significant effects.

4. Legal Basis for Processing (for NY Residents)

Under New York law, including the SHIELD Act, we take reasonable administrative, technical, and physical safeguards to protect private information. We collect and use your information based on your consent (when you submit a form or call us), our legitimate interest in conducting business, and compliance with applicable law.

5. How We Share Your Information

We share information only with:

• Service providers — third-party vendors who help us operate our business (e.g., email platforms, CRM software, analytics tools). These vendors are contractually required to protect your data.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your information with third-party marketers or data brokers.

6. Retention

We retain your personal information for as long as necessary to provide services to you and to comply with legal, accounting, and reporting obligations — typically no longer than 7 years for customer records. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at info@longislandshade.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, financing partners). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Security

We implement industry-standard security measures including SSL/TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will update the "Effective date" at the top of this page. Your continued use of our website after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: